Return Policy

Returns is a service provided by the sellers offer exchange, replacement or refund under some set terms & conditions. The return policy may vary according to the category as well as the sellers offering the return. There is a general return policy which will be applicable on all the products. Please check below the return policy for different category products.

General Rules:

  1. In case the seller is unable to replace the same product, refund will be initiated within 2 working days.

  2. In case, you receive a damaged or incorrect product at the time of delivery, please inform the same to the courier person and return the product at the same time. We will arrange the replacement of the product. In case the report for damage is provided after taking the delivery, replacement will not be processed except manufacturing defects.

  3. The products which require installation, do not assemble or open the complete packaging by yourself. The company authorised personnel shall help in unboxing and installation of the product.

  4. If the product need to be returned, the product will be checked for the below conditions:

  1. Correct product:- IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be un detached and clearly visible.

  2. Product with accessories:-All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

  3. Product shouldn’t be used:- The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

  4. Product shouldn’t be damaged:- The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

  5. Packaging:- Product's original packaging/ box should be undamaged

Note: The Courier person will not accept the return if any of the above conditions are not met.

  • Products Which can’t be returned

Category

Products that can’t be returned

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/ Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavour/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehndi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators


 

  • Product with return policy

Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories

10 days replacement or exchange

Lifestyle: Sport & Fitness Equipment, Baby Care, Jewelry, Footwear Accessories, Travel Accessories, Lingerie (top-wear)

10 days replacement or exchange

Home:  Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;

10 days refund, replacement or exchange

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

10 days replacement or exchange

Automotive: All automotive spare parts, accessories

10 days refund, replacement or exchange

All Electronics and Large appliances other than Apple and Google Products

10 days replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.

Apple & Google Products (Mobiles, Tablets, Laptops, Smart Watches)

10 days replacement only for all functionality related issues, do contact the brand authorized service center directly.

Authorized Service Partner Locator :

                                               Apple - https://locate.apple.com/in/en

                                             Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB 

Grocery

1o days refund only

No Returns categories  

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. It can be viewed below