Shipping and Delivery Policy

What are the available shipping speeds and charges

We guaranteed fast delivery options available on all items are available with the charges as below:

Shipping Speed

 

Charges

One-Day Delivery*

 

Rs. 100

Two-Day Delivery*

 

Rs. 80

No-Rush Delivery*

 

NA

Standard Delivery*

(2-4/4-7/7-10 business days)

 

A minimum total order amount of Rs. 499 for items Fulfilled by Gooni is required for an order to qualify for free delivery. A delivery charge of Rs. 50 will be charged for orders below Rs. 499.

Same-Day Delivery*

 

Rs. 150

Scheduled Delivery

 

FREE (For some FBA items, Rs. 50 will be charged for weekend and next-day delivery slot.)

Next-day Delivery/Scheduled Delivery

 

Rs. 59 will be charged as a flat delivery fee per order.


* You'll see the eligible shipping speeds on the shopping cart page based on the eligibility of the item(s) and the delivery address entered.

What are the available shipping speeds for seller fulfilled items?

Seller fulfilled items are dispatched directly by sellers. These items are indicated by the message "Sold and fulfilled by (seller name)". The delivery speeds available are between 2-4 Business Days or 4-7 Business Days or 5-14 Business Days.

The seller may take additional time to pack and dispatch the item. Such additional time is added to the applicable delivery speed. Delivery charges vary by seller and are displayed on the product and checkout pages. Sellers also usually display their delivery charges on their profile page. You can visit the page by clicking on the seller's name on the product detail page.

How do I avail Guaranteed Morning/Same-day/One/Two-Day Delivery?

These delivery options are only available for selected items. Also, these delivery options are available only at select pincodes. You will see the option at checkout only if your address is eligible.

To check the available delivery speeds for your address/pin code, choose a delivery address if you are signed in or enter a pin code in the Delivery to widget provided on the product detail pages, under the Add to Cart button as depicted below. Once the address is chosen or pin code is entered, click the Update button, to see the available delivery speed to that address/pin code.

Order within the time frame mentioned on the product details page. The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email.

To get your order by the guaranteed time, you need to select Same-day/One/Two-Day/Scheduled Delivery or One/Two-Day Pickup option during checkout.

What are the Terms & Conditions of Guaranteed Morning/Same/One/Two-Day Delivery?

The options of Guaranteed Morning/Same-day/One/Two-Day Delivery are subject to the following terms & conditions:

  • Guaranteed delivery options are available by few sellers fulfilled items in select cities.
  • Orders must be placed within the time-frame mentioned on the product details page to avail the option.
  • Only certain pincodes are eligible for these options.
  • To get your order within the guaranteed time, you need to select the respective delivery option during checkout.
  • Items belonging to the large appliances and furniture categories do not qualify for these options.
  • The delivery guarantee applies to attempted delivery by the promised date. Gooni will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to receive it or if the customer picks up the package on a later date after it has been delivered at the pickup store on the promised date.
  • On Saturdays & Sundays, deliveries are not guaranteed to establishments like offices, that might be closed.
  • Store operating hours and working days are displayed while selecting the pick-up store at the time of order placement.
  • Your package will be delivered to the pickup store on your estimated delivery date and you will get a notification mail once the package is delivered to the store and is ready for pickup.

 

The following additional terms and conditions apply for Guaranteed Morning Delivery:

The following additional terms and conditions apply for Guaranteed Same-Day Delivery:

  • For Same-Day Delivery, we cannot guarantee delivery attempts to establishments like offices and business premises that close by 6 p.m.
  • Same-Day Delivery attempts happen latest by 9 p.m.

What should I do if I don't receive the Guaranteed Morning/Same/One/Two-Day Delivery by the promised date?

Gooni automatically refunds shipping charges if you don't get your Morning, Same-day, One, Two-Day Delivery by the promised date. The delivery charges will be refunded to you in the bank account.

If the payment method used on the order is Pay on Delivery (POD) or if the product you ordered is seller fulfilled, you will have to contact us to get a refund for delivery charges.

On which days do you not deliver?

Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.

For Guaranteed Morning/Same/One/Two-Day deliveries, delivery holidays differ depending upon the local or regional holidays of the state in which the order is delivered. Please note that Gooni orders may be delivered on Sundays only at select residential locations.

Why am I unable to order products like TV, AC, refrigerator, washing machine, furniture, microwave, treadmil, etc.? Why is there no deal available at my location?

These products can be ordered to select locations only, due to their dimensions and weight. Always ensure to update your preferred delivery location / address to verify if the seller is offering the product or deal to your location.